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Communications Center: Your first telephone contact with Healthcare Associates will be with these employees. They take all calls, screen for information and get the message out to the right destination. They schedule appointments within all disciplines of our practice.
Patient Services Coordinators: Acting as liaison between the physician and patient, these highly trained staff members are responsible for setting up the patient's information for the doctor's exam. Perusing your chart, they make sure all test results and necessary documents are included for your office visit. They are the direct link to your physician.
Nurses: While maintaining a high quality of care, our nurses, trained in Pain Management, will take your blood pressure with a smile, perform initial assessments, take vital signs, assist you onto the table and place you onto a monitoring device for routine safety, assist the Pain Management doctors with procedures, clean, bandage you, and get you safely on your way. Trained as IV therapy specialists, they also work with our Neurologists in headache therapy management.
Receptionists: At Healthcare Associates, our receptionists will greet you with a smile. They are responsible for getting your medical chart up and ready for your office visit, your co-payments collected and your appointment session expedited with courtesy and compassion.
Neurodiagnostic Technicians: At Healthcare Associates our certified technicians administer EMG, EEG, BAER, VER, SSEP, Sleep EEG, and 24-hour EEG testing. At the hospital, our technicians will administer a Video EEG and perform monitoring for surgery. Well-trained in the administration of these tests on adults as well as children, they are devoted to our patients' care and well-being.
MRI Technologists: A 4.5 ARES II Hitachi open MRI, is patient friendly, and gives our radiologists and specialist's high quality diagnostic images. At the Imaging Center of Staten Island, certified personnel provide a pleasant atmosphere for all of our patients.
X-Ray Technicians: On-sight orthopedic x-ray technicians, certified to work hand-in- hand with our Orthopaedic Surgeons and Physicians Assistants, perform x-rays at our orthopedic offices in a timely fashion.
Physical and Occupational Therapists: Using modalities, manual skills and therapeutic exercises, our well-trained physical and occupational therapy staff will administer your rehabilitative care with expertise. Located at 65 Columbus Avenue and 3311 Hylan Boulevard, our staff and therapists are there to get you back to "business" quickly, pleasantly and efficiently.
Physician Assistants: Fully Board Certified, they work side-by-side with our specialists assisting in surgeries and procedures. Their scope of practice is wide and varied. Known to work long hours they are dedicated to your care.
Transcriptions: Our on-site transcription personnel work closely with the doctors to have your clinical notations promptly and efficiently completed, placed in your electronic medical record and sent to your referring physician and in some case your insurance company.
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Authorizations: The personnel in our Authorization Department will call your insurance company to have your, durable medical equipment, surgery or procedure authorized. Making sure all referrals are in place, they will stay on the phone to guarantee your insurance company approves your services.
Medical Records: All records are electronic and maintained according to the HIPAA compliance rules. Our medical records staff, well trained in the care and upkeep of your clinical chart, are educated in HIPAA compliance and are in charge of scanning documents into your electronic records and the proper maintenance of your electronic records.
Workers' Compensation: Here to serve patients for a work related injury, they are the Workers' Compensation patient advocate. If you need a copy of your clinicals or a call to your insurance company, they will handle all of this as well as call your third party case manager, check your billing, set up your physician's depositions and fulfill authorization requests.
Legal Liaison: Reviewing file materials and corresponding with attorneys makes for a quick and easy transition for all legal matters relating to your case.
Marketing Professionals: Seeking ways to find out how to compare our business to others by investigating the vast advertising mediums out there, our marketing personnel are dedicated to communicating the best information and services back to you while keeping in mind the high quality standard of care offered at Healthcare Associates in Medicine, PC.
Accounts Receivable: Dealing with the billing practice of our company, they correspond with the insurance companies to expedite the payment process so that your visits to Healthcare Associates will be an easy one.
Insurance Professionals: To give our patients the best care, our insurance professionals meet with insurance companies on a daily basis. They attend educational seminars and keep our physicians and staff updated on the newest, latest and best healthcare insurance coverage information.
Human Resources: Community involvement and 401K: it is not just personnel anymore! Please visit our Human Resource page for further information.
Informational Technology: Always ready to repair, replace, or trouble-shoot our computers, phone-lines, electronic equipment, and maintain our network mainframe, they travel to all our facilities to keep us up and running!
Administration: Administrative Services, always ready to serve. They meet with physicians, patients and patient advocates. They attend seminars, conferences, and educational meetings to keep the quality of care at Healthcare Associates facilities uppermost in the minds of physicians, management and staff alike.
Accounts Payable: Responsible for the payment of Healthcare Associates vendor bills in a timely and efficient manner as well as maintaining our employee payroll.
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