Frequently Asked Questions

Here are some helpful answers to some of our most frequently received questions.

Do I need an appointment for the walk-in centers?


No appointment is needed for new patients or new injuries. Patients with pre-existing injuries and conditions or seeking a second opinion should make an appointment with one of our providers.




What services do you offer?


We offer a wide range of services including therapy, orthopedics, neurology, and pain management. For a full list of our services click Specialties on our menu / navigation bar located on top.




Can you send my medical records to my specialist?


Yes. Please contact our medical records department at (718) 448-3210 extension 821 to begin the process.




Can I schedule, reschedule and/or confirm an appointment from your website?


Yes! Click on the "Message Us" button on the bottom right hand corner of the website and someone will assist you.




What are your hours? Are you open on weekends?


Each facility and clinician's hours of operation vary. Please call our office at 718-667-7500 to inquire.




Is there a fee to complete forms?


Yes there is a fee. We ask that you bring your form to your physician's office and request for it to be completed. Depending on the form you'll be told the fee.




What services do you offer to accommodate patients with disabilities?


We provide handicap accessible facilities and restrooms. We also provide interpretation services for deaf patients who are proficient in American Sign Language (ASL).




Do you provide interpretation services?


Yes, we provide interpretation services for limited-English proficient patients (LEP), and deaf patients who are proficient in American Sign Language (ASL).




Can I complete forms before my visit to your office?


Yes you can! Visit our Forms page and select the appropriate paperwork.




Who do I speak to if I have a complaint or issue regarding my visit?


For any complaints or issues, please contact our Patient Advocate, Sally K. Phone: (718) 667-7500 ext. 175 Email: patientrelations@ocoanet.com




Who can I share my positive experience with?


We would love to hear your feedback! You may share it with us any of our staff within the offices you visited or you can share it here: click on Share Your Story. Should you prefer to speak with our Patient Advocate, Sally K., please call (718) 667-7500 ext. 175 or email patientrelations@ocoanet.com.





Insurance & Billing

Frequently Asked Questions

Do I need an appointment for the walk-in centers?


No appointment is needed for new patients or new injuries. Patients with pre-existing injuries and conditions or seeking a second opinion should make an appointment with one of our providers.




What services do you offer?


We offer a wide range of services including therapy, orthopedics, neurology, and pain management. For a full list of our services click Specialties on our menu / navigation bar located on top.




Can you send my medical records to my specialist?


Yes. Please contact our medical records department at (718) 448-3210 extension 821 to begin the process.




Can I schedule, reschedule and/or confirm an appointment from your website?


Yes! Click on the "Message Us" button on the bottom right hand corner of the website and someone will assist you.




What are your hours? Are you open on weekends?


Each facility and clinician's hours of operation vary. Please call our office at 718-667-7500 to inquire.




Is there a fee to complete forms?


Yes there is a fee. We ask that you bring your form to your physician's office and request for it to be completed. Depending on the form you'll be told the fee.




What services do you offer to accommodate patients with disabilities?


We provide handicap accessible facilities and restrooms. We also provide interpretation services for deaf patients who are proficient in American Sign Language (ASL).




Do you provide interpretation services?


Yes, we provide interpretation services for limited-English proficient patients (LEP), and deaf patients who are proficient in American Sign Language (ASL).




Can I complete forms before my visit to your office?


Yes you can! Visit our Forms page and select the appropriate paperwork.




Who do I speak to if I have a complaint or issue regarding my visit?


For any complaints or issues, please contact our Patient Advocate, Sally K. Phone: (718) 667-7500 ext. 175 Email: patientrelations@ocoanet.com




Who can I share my positive experience with?


We would love to hear your feedback! You may share it with us any of our staff within the offices you visited or you can share it here: click on Share Your Story. Should you prefer to speak with our Patient Advocate, Sally K., please call (718) 667-7500 ext. 175 or email patientrelations@ocoanet.com.





CALL: (718) 667-7500

TEXT US: (929) 203-8684

Our representatives are available

to assist you during normal business hours.

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