Frequently Asked Questions
Here are some helpful answers to some of our most frequently received questions.
Do you accept my insurance plan?
We accept a wide range of insurance plans including worker's compensation and no fault. Please check here to see if your insurance plan is listed.
Do I need to have my insurance card with me?
Yes, you will have to bring your insurance card with you at the time of your visit. If you are waiting for your insurance card, we will need your insurance member identification number and photo ID so we can verify and check for eligibility.
Do I need a referral or authorization?
This depends on your insurance carrier. Check with your insurance before visiting our office.
Do you accept cash and credit cards?
Yes, we accept both including checks.
Insurance & Billing
Frequently Asked Questions
Do I need an appointment for the walk-in centers?
What services do you offer?
We offer a wide range of services including therapy, orthopedics, neurology, and pain management. For a full list of our services click Specialties on our menu / navigation bar located on top.
Can you send my medical records to my specialist?
Yes. Please contact our medical records department at (718) 667-7500 ext. 821 to begin the process.
What are your hours? Are you open on weekends?
Each facility and clinician's hours of operation vary. Please call our office at (718) 667-7500 to inquire.
Is there a fee to complete forms?
Yes, there is a fee. We ask that you bring your form to your physician's office and request for it to be completed. Depending on the form you'll be told the fee.
What services do you offer to accommodate patients with disabilities?
We provide handicap accessible facilities and restrooms. We also provide interpretation services for deaf patients who are proficient in American Sign Language (ASL).
Do you provide interpretation services?
Yes, we provide interpretation services for limited-English proficient patients (LEP), and deaf patients who are proficient in American Sign Language (ASL).
Can I complete forms before my visit to your office?
Yes you can! Visit our Forms page and select the appropriate paperwork.
Who do I speak to if I have a complaint or issue regarding my visit?
For any complaints or issues, please contact our Patient Advocate, Sally K, by phone (718) 667-7500 ext. 175 or email patientrelations@hca-si.com.
Who can I share my positive experience with?
We would love to hear your feedback! You may share it with any of our staff at the offices you visited or you can share it here: click on Share Your Story.